Return Policy

Orbitcom (SMC-Private) Limited

Orbitcom (SMC-Private) Limited (“Orbitcom”, “we”, “us”, or “our”) provides digital, software, and IT-based services. Due to the customized and non-physical nature of our services, returns are generally limited and subject to specific conditions outlined below.

1. Nature of Services

Orbitcom primarily delivers:

Payment Gateway & Payment Solutions
Website & E-Commerce Development
Mobile Application Development
API Integrations
ERP & Business Automation Systems
Digital Marketing & Branding Services
IT Support & Maintenance

As these are digital and customized services, they are not physical goods and cannot typically be returned once delivered or initiated.

2. Eligibility for Returns

Return requests may be considered only in limited situations such as:

Incorrect service package purchased due to system error
Duplicate service order placed unintentionally
Service marked as delivered without initiation of agreed work

All return requests are subject to review and approval by Orbitcom.

3. Non-Returnable Services

The following services are strictly non-returnable:

Custom-developed websites, applications, or ERP systems
Payment gateway setup and API integrations
Digital marketing services once work has started
Design and branding work after initial concepts are delivered
Any service where development or execution has commenced

4. Return Request Process

To request a return, clients must:

Submit a written request via email
Include invoice number and service details
Clearly explain the reason for the return request
Send the request to: orbitcom687@gmail.com

Requests must be submitted within 7 days of purchase, unless otherwise stated in a signed agreement.

5. Resolution Process

If a return request is approved, Orbitcom may offer one of the following resolutions:

Service correction
Service modification
Replacement with another equivalent service
Refund (as per Refund Policy, if applicable)

The final decision shall remain at the discretion of Orbitcom.

6. Third-Party Charges

Costs incurred for third-party services such as:

Hosting and domain registration
Bank and payment gateway fees
API subscriptions or software licenses

are non-returnable and non-recoverable.

7. Policy Updates

Orbitcom (SMC-Private) Limited reserves the right to modify or update this Return Policy at any time. Changes become effective upon posting on the website.

8. Contact Information

For return-related inquiries:

Orbitcom (SMC-Private) Limited
📍 Defence Mor Gold Palace Plaza, 1st Floor, Office No. 11
📞 0302-5470816
📧 orbitcom687@gmail.com