Refund

Orbitcom (SMC-Private) Limited

Orbitcom (SMC-Private) Limited (“Orbitcom”, “we”, “us”, or “our”) is committed to maintaining fair and transparent business practices. This Refund Policy outlines the terms under which refunds may be granted for our services.

1. Scope of This Policy

This Refund Policy applies to all services provided by Orbitcom, including but not limited to:

Payment Gateway & Payment Solutions
Website & E-Commerce Development
Mobile Application Development
API Integrations
ERP & Business Automation Systems
Digital Marketing & Branding Services
IT Maintenance & Support

2. Eligibility for Refund

Refunds may be considered only under the following conditions:

Duplicate or excess payment made by the client
Payment received but service not initiated due to reasons solely attributable to Orbitcom
Order cancelled by Orbitcom before commencement of work

All refund requests are subject to internal review and approval.

3. Non-Refundable Services

Refunds will not be issued in the following situations:

Once project development, integration, or customization has started
Custom-built websites, mobile apps, ERP systems, or payment systems
Payment gateway setup and API integration services
Digital marketing services once campaigns or creative work has commenced
Delays caused by the client’s failure to provide required materials, approvals, or information
Third-party expenses including hosting, domains, licenses, bank charges, payment gateway fees, and API subscriptions

4. Partial Refunds

Partial refunds may be granted only if:

A project is cancelled at an early stage
Work completed up to that stage is deducted proportionally
Administrative or processing charges may apply

The final refund amount, if approved, will be determined at the sole discretion of Orbitcom.

5. Refund Request Procedure

To request a refund, the client must:

Submit a written request via email
Provide invoice number, payment reference, and reason for refund
Send the request to: orbitcom687@gmail.com

Refund requests must be submitted within 7 days of payment, unless otherwise specified in a written agreement.

6. Refund Processing Time

Approved refunds will be processed within 7–14 working days
Refunds will be issued using the original payment method only
Processing time may vary depending on banks or payment service providers

7. Taxes & Deductions

Government taxes, if applicable, are non-refundable
Bank processing charges, gateway fees, and transaction costs are non-refundable

8. Policy Modifications

Orbitcom (SMC-Private) Limited reserves the right to update or modify this Refund Policy at any time. Changes will become effective immediately upon publication on our website.

9. Contact Information

For refund-related inquiries, please contact:

Orbitcom (SMC-Private) Limited
📍 Defence Mor Gold Palace Plaza, 1st Floor, Office No. 11
📞 0302-5470816
📧 orbitcom687@gmail.com