Frequently Asked Questions (FAQs)

1. What services does Orbitcom provide?

Orbitcom (SMC-Private) Limited provides a wide range of digital and IT services including Payment Gateway Integration, E-Commerce Development, Website Development, Mobile App Development, API Integrations, ERP Systems, Digital Marketing, Branding, and Technical Support services.

2. Do you provide payment gateway solutions in Pakistan?

Yes. We specialize in integrating secure payment gateways with local banks, mobile wallets, and financial platforms in Pakistan. Final approval of payment gateways depends on the respective bank or financial institution.

3. Are you a bank or financial institution?

No. Orbitcom is a technology service provider. We develop and integrate payment systems but do not hold customer funds or operate as a financial institution.

4. How long does a project usually take?

Project timelines vary depending on complexity.

• Basic websites: 7–14 working days

• E-commerce platforms: 2–4 weeks

• Mobile apps and ERP systems: 4–8 weeks or more

Exact timelines are confirmed after requirement analysis.

5. Do you offer custom development?

Yes. We specialize in customized web applications, ERP systems, payment infrastructures, and mobile apps tailored to your specific business requirements.

6. What are your payment terms?

Payments are typically structured in milestones. Advance payment may be required before project initiation, with remaining payments scheduled according to project stages.

7. Do you offer refunds?

Refunds are handled according to our Refund Policy. Generally, once development or integration has started, payments are non-refundable except in cases such as duplicate payment or service not initiated due to our fault.

8. Can I cancel my project after starting?

Project cancellations are reviewed case-by-case. Charges may apply depending on the work completed. Please refer to our Return & Refund Policies for details.

9. Is my data secure with Orbitcom?

Yes. We follow industry-standard security practices to protect client data. We do not store sensitive banking credentials such as card numbers or passwords.

10. Do you provide ongoing support and maintenance?

Yes. We offer monthly and annual maintenance plans including updates, monitoring, technical support, and performance optimization.

11. Do you integrate third-party tools and APIs?

Yes. We integrate payment APIs, ERP systems, CRM platforms, and other third-party tools to automate and streamline business operations.

12. How can I request a quotation?

You can request a quotation by contacting us through:

📧 Email: orbitcom687@gmail.com
📞 Phone: 0302-5470816
Or by using the Contact Form on our website.

13. Where is your office located?

Our office is located at:

Defence Mor Gold Palace Plaza
1st Floor, Office No. 11